Terms of Service

By submitting any dental case, prescription, work order, digital scan, impression, or other request for laboratory services to NEOCAD USA, Customer agrees to these Terms of Service and Payment Terms. All invoices are due by the due date stated on the invoice or statement, and unless otherwise stated in writing, payment must be received no later than the 15th day of the applicable billing month. Customer remains responsible for payment for all completed goods and services ordered from NEOCAD USA and delivered to or accepted by Customer. Balances not paid by the stated due date are considered past due and are subject to a 2% monthly late charge, to the extent permitted by applicable law, until the account is paid in full or until judgment is entered if the account becomes subject to legal proceedings. Partial payment does not constitute payment in full and does not waive any remaining balance or previously accrued late charges, and NEOCAD USA’s acceptance of a partial payment does not waive its right to collect the remaining balance. By voluntarily adding or saving a credit card, debit card, or other payment method to a NEOCAD USA account or payment profile, Customer authorizes NEOCAD USA and its payment processor to securely store that payment method and charge it for any invoice or account balance that remains unpaid after its stated due date, including unpaid charges for dental laboratory goods and services, previously invoiced balances, and applicable late charges disclosed under these Terms. NEOCAD USA may charge all or part of an outstanding balance to the authorized payment method on file. This authorization remains effective until revoked by Customer in writing; however, revocation or removal of a payment method does not cancel, reduce, or eliminate any balance or late charge already owed. If Customer removes, disables, or revokes the payment method on file while maintaining an outstanding balance, NEOCAD USA may suspend credit terms, place the account on hold, require prepayment for future cases, decline to accept additional cases, and pursue collection of all outstanding amounts. Customers are responsible for promptly reviewing invoices and statements and should report any claimed billing error in writing within 10 business days of receipt. A dispute regarding one charge does not suspend the obligation to pay other undisputed amounts when due. Dental cases delivered to Customer without a timely complaint regarding the work will be considered received and accepted, subject to any applicable remake or warranty policy. If an account remains unpaid, NEOCAD USA may pursue collection through demand letters, collection services, or legal proceedings and may seek recovery of unpaid invoice balances, applicable late charges, court costs, service-of-process costs, prejudgment and post-judgment interest where allowed by law, and any other amounts recoverable under applicable law. NEOCAD USA’s decision on any occasion to accept a late payment, partial payment, or payment that does not include late charges does not waive its right to enforce these Terms in the future. NEOCAD USA may change or withdraw credit privileges for future transactions based on payment history and may require prepayment, a card on file, shorter payment terms, or case-by-case payment approval. These Terms are governed by the laws of the State of Texas.